We want you to be happy with your purchase. If you change your mind or there is a problem with your order, please contact us and we’ll do our best to help.
Changed Your Mind?
Under UK consumer law, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason.
If you wish to return an item, please contact us within 14 days of receiving your order.
Returned items should be unused and in their original condition and packaging where reasonably possible.
Faulty or Damaged Items
If your item arrives damaged, faulty or not as described, please contact us as soon as possible.
Please include your order number and, where appropriate, photographs showing the problem.
We’ll work with you to arrange an appropriate remedy, which may include a replacement or refund.
Return Postage
For unwanted items returned because you have changed your mind, the cost of return postage is normally the customer’s responsibility.
If an item is faulty, damaged or not as described, we’ll discuss the appropriate return arrangements with you.
Refunds
Once a returned item has been received and checked, we’ll process any applicable refund to the original payment method.